GROWLFORGE

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Growlforge Support

Questions about lessons, purchases or your account? Start here, or contact Metal Growl Academy directly.

jesse@metalgrowl.com

Support, purchase-access questions and privacy requests.

Getting started

Growlforge is coming soon on iPhone and iPad. These guides also apply to the TestFlight version.

  1. Open Learn and start with the safety instructions and beginner foundations.
  2. Open a lesson to watch its video. Finishing the video marks the lesson complete.
  3. Related follow-along exercises become available in Practice as you complete their lessons.
  4. Choose up to five warmups for your practice list.
Why are some exercises missing?

Exercises may need a lesson completed first. Premium exercises also require Premium access and their lesson prerequisites. Your selected exercise focus and voice status can affect the list shown.

Do I need an account?

You can use the free foundations in guest mode. Sign in with Apple enables cloud progress backup and is required to authorize protected Premium video playback.

Video playback

Videos require an internet connection. If a video does not load, check your connection, reopen the app, and try the video again. For Premium videos, also check that you are signed in and that Premium is active.

If the problem continues, email the lesson or exercise name, device model, app version and the message shown. Do not include passwords or private keys.

Premium & purchases

Growlforge offers monthly and annual Premium subscriptions and a one-time Lifetime Premium purchase. Premium includes published Premium courses, their practice exercises and Premium avatar cosmetics.

How do I restore Premium?

Use the app's Restore Purchases action on the Premium screen. Use the Apple Account that originally purchased Premium, and sign in to your Growlforge account for protected video playback. If access is still missing, contact us with the product name and any error message. Do not email your Apple password.

Does Premium include new courses?

New Premium courses, practice videos and cosmetics are included as they are released while your subscription is active, or for the supported lifetime of Growlforge with Lifetime Premium. Personal coach reviews and downloadable videos are not included.

How do I cancel a subscription?

Manage or cancel it in your Apple subscription settings. Removing Growlforge or deleting your app account does not cancel a subscription.

I bought Lifetime. Do I need to cancel my subscription?

Yes, cancel any existing monthly or annual subscription separately in your Apple subscription settings. Buying Lifetime does not cancel it automatically. Lifetime itself has no recurring renewal charge.

How do I request a refund?

Apple handles payments and refund requests for iOS purchases. Visit Apple's Report a Problem service to view the options available for your purchase.

Account & cloud backup

Use Sign in with Apple in Profile > Settings > Account & backup. Sign in with the same Apple account on another device to restore your learning progress.

Cloud backup includes learning progress, preferences, XP, rank, rewards, saved songs and avatar choices. Recordings, voice-status check-ins and local reminder settings are not included. Avoid resetting or deleting data while troubleshooting a backup issue; contact support first if progress appears to be missing.

Practice recordings

Allow microphone access when you choose to record. Your recordings stay on the device where you made them. They are not uploaded for coach review or included in Growlforge cloud backup.

Open Recording history to play back or delete individual takes. If recording is unavailable, check Growlforge's microphone permission in your device settings.

Delete your account

  1. Open Profile > Settings > Account & backup.
  2. Choose Delete account.
  3. Confirm with the same Apple account you used to sign in, then complete the confirmation.

Successful deletion removes your Growlforge account and active cloud progress backup, revokes its Sign in with Apple authorization, and requests deletion of the associated RevenueCat customer record. RevenueCat processes that request asynchronously. Providers may retain records required for legal, accounting or security purposes.

Account deletion does not cancel subscriptions, refund purchases or erase recordings already on your device. Cancel subscriptions through Apple. Delete recordings separately in Recording history. To reset training progress on the device, use Profile > Settings > Data Controls > Reset local progress; that action keeps saved recordings.

You can also email jesse@metalgrowl.com to request account deletion. We may need to verify ownership. Do not send an Apple password. See the privacy policy for more information.

Contact Metal Growl Academy

Email jesse@metalgrowl.com.

For a technical issue, include the app version, device model, what you were doing, and any visible error message. A screenshot can help, but please hide private information before sending it. Only include recordings if you intend to share them for your support request.

For privacy and deletion requests, use the same address and identify your request in the subject. Do not send passwords, payment card details or private account credentials.